Any professional services firm knows the importance of client service to build a relationship.
AMDG Architects is committed to this principle and wanted a managed IT services partner with the same value.
AMDG, an architectural design firm, understands that clients have nuanced needs and goals, and so each client receives a unique team assembled for each project. AMDG works based on what’s best for their customers – not their own preferences. With that focus, they hire a high number of architects and work with outside partners to fill many other roles. While their firm is known for skilled design specialists, AMDG still needs people to handle the IT side of their business.
Peter Baldwin, the President at AMDG, researched methods to meet the IT needs of his team – strategies around software licenses, hardware, and vendor management. When they were a small firm, he had two employees work with a consultant to manage technology.
As time went on, AMDG grew and so did their technology needs. It took more staff time to keep things running smoothly. His employees responsible for technology were architects who also spent time on client work, but much of their time was now spent fixing problems or putting out fires. Rather than taking a proactive approach, they worked in a reactive mode, which created inefficiencies and frustration.
There was a gap between the technology AMDG had and the systems to manage it.
Peter and his team started to look for a managed IT services provider.
They wanted a partner for the long term, so they searched for a company with a solid approach to client service, in addition to technical capability. As he spoke with our CEO and Solution Architect, he started to feel that maybe the Springthrough Managed Services team could understand his business.