Relationships drive business- from small to enterprise.
We provided IBOAI with solutions by:
When it comes to technology, Sandy needs a Managed IT Services partner she can trust. Her background is not in IT, so she asks vendors to make recommendations based on their expertise. She needs someone to understand the IBOAI – their business and values – and make technology decisions from there.Over time, we gained trust and continue to take on responsibilities for IBOAI.
Their priorities included:
Based on the strategy, we complete key business functions for IBOAI.
IT Support and Managed Services
We set up a support agreement to provide the IT help Sandy and her team needs on a day-to-day basis. If they run into a question or need a new computer, they give us a call. We understand their world. During quarterly board meetings, they have close to 100 people on-site who need access to technology. On those days, we go to their office in person to respond to challenges right away.
A Sophisticated Approach to Technology
The IBOAI finds value in leading the way with business technology – particularly when it comes to their executive meetings. We help them research and set up new technologies to improve the efficiency and ease for members. Through this relationship, we built a reputation with the Board members and now serve the personal technology needs of the executive leadership.
Part of our role is to be a sounding board for Sandy. Throughout our work, we’ve built a deep understanding of the IBOAI’s technology infrastructure, so we understand the impact of potential changes. Even with services that we don’t offer, Sandy trusts our recommendations and referrals.
We work to ensure members don't even notice the seamless IT experience. Because without distractions, they can focus on the quality work that the IBOAI does on their behalf.