LCS Record Retrieval invested in those areas to support their growing business. 

As a record retrieval company, LCS Record Retrieval (LCS) gathers data for legal, medical, and insurance companies to use in upcoming cases. Some clients request print copies, but the records also go into an online client portal for fast and easy access. For LCS, a strong IT infrastructure isn’t just a cost; it helps their business generate revenue.




OVERVIEW

We provided LCS Record Retrieval with solutions by:

  • Monitoring workstations, servers, and their network
  • Updating systems with the latest security protection
  • Consulting on infrastructure strategy
  • Training on new technology systems

OUR PROCESS

Insight

Greg Shunta, the IT Systems Manager, joined the company in 2015 and needed to ramp up quickly. LCS was building a new office space and the technology infrastructure to support it. During the move, the business still needed to maintain day-to-day activities.

They wanted to reduce instances of downtime and improve the experience for internal & external customers. Greg started looking for a partner to help his small IT staff complete the work.

Initially, Greg reached out to Springthrough to discuss improving application performance. As we discussed different options, the challenges of their technology infrastructure became a more pressing issue.

Springthrough’s Solution Architect spent eight hours auditing the LCS infrastructure; however, in a matter of two, he identified key technology priorities. For example, he found backups hadn’t been successful in nearly three months – that is three months of valuable information at risk of being lost. 

Greg decided to work with the Springthrough Managed Services team and use our group of experts.

Together, Greg and our Solution Architect defined several priorities.

Their priorities included: 

  1. Consistent uptime to reduce disruptions for the LCS staff.
  2. Security and redundancy to protect data investments.
  3. A partner to fit within the culture of LCS. 
Clarity
With the priorities defined, we set a roadmap for the future. Since LCS was moving office space, there would already be downtime and technology shifts. It provided the perfect opportunity to wrap several projects together and give LCS a fresh start in their new space.

 

Enablement

Based on the roadmap, we began the key activities for this project. 

Make Technology Work Efficiently 
LCS had expensive equipment that wasn’t configured to serve its growing business. We worked to properly configure their virtual infrastructure as well as optimizing their hardware. The results of our configuration and optimization were a year without downtime. 

Security and Redundancy 
With the building move, we upgraded the LCS firewalls and built-in redundancy to protect them. Rather than relying on a single firewall, they now have two firewalls at their location as a fail-safe precaution. Information is also kept on-premise and at a co-located space for further data protection. 

A Partner with the LCS Team 
Partnership mattered to Greg. He wanted someone to have LCS’ best interest in mind. Our Solution Architect acts as one of the LCS team. For example, they scheduled an elevator inspection during their move, but the phone system wasn’t functioning. Although we don’t manage telecommunications, our Solution Architect still wanted to help. He got creative and brought in a small routing solution to enable LCS to pass the inspection and avoid the extra charges for a second inspection. 


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