Careers
Learn more about Springthrough company value, benefits and exciting career opportunities.

Developing you and top talents

At Springthrough, we believe the way you approach the world is more important than your background. We value quality people over the perfect resume. We value and encourage freedom and responsibility. What defines Springthrough is our remarkable team of smart and humble people who transform challenges into opportunities through technology.

Great Employees Deserve Great Benefits

401k Plan

You’ve worked hard. You deserve the beach condo for your retirement.

Health Insurance

Your wellness matters to us, so we get you all covered with your medical needs.

Paid Time Off

We offer generous paid time off and a flexible work schedule.

Career Investment

Our goal is to make you the subject matter expert in your area.

Perks

Grand Rapids downtown parking, company branded merchandise, team happy hour and more.
Open Positions

OVERVIEW

Responsible for day to day activities related to supporting various Springthrough teams in a technical and administrative capacity. Also puts effort towards Springthrough’s new business development and account management initiative. Is well organized and has the ability to communicate professionally with team members, clients, and vendors. Relies on experience and judgement to plan and accomplish goals. Is also extremely intune with Springthrough’s values and mission statement.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Assists management team in exploring new technologies and processes
  • Responsible for client service management
  • Account Management for Consulting and Support clients
  • Routinely scheduled client visits to share consulting and support progress and to gain feedback
  • Act as a point of contact between clients and Support/Consulting team members when needed
  • Helps with account dashboarding and reporting
  • Monitors renewal subscription and ensure quotes are sent to client in timely fashion
  • Quarterly business review calls and strategic roadmapping
  • Leads IT Project Processes
  • Identifying Project needs, scope, and quotation for hardware and services
  • Project management including meetings, internal and client communications
  • Actively pursure new business development opportunities
  • Prospecting digitally via LI, SEO, PPC, and email
  • Attending local networking opportunities
  • Referrals
  • Bid referral sites
  • Manages and maintains vendor and partnership relationships
  • Microsoft partnership
  • Including MSDN account
  • Including competency renewal organization
  • Keeps non technical Microsoft exams up to date (sales, marketing, business, etc)
  • VMware, Veeam, Cisco, Meraki, WatchGuard, HPE, Dell, KnowBe4, etc.
  • Responsible procurement process for internal and external clients
  • Manages the quotation process for client and internal purchases
  • Manages the order process for client and internal purchases
  • Responsible for invoicing IT clients
  • Responsible for documenting processes and procedures for all primary duties assigned
  • Manages internal assets (hardware and software)
  • Helps manage building/facilities related items
  • Helps with administrative assistance for the support team in the event of escalation, unusual ticket volume or team member attendance shortages
  • Helps with greeting internal clients to the building
  • Helps with internal phone support
  • Helps manage internal IT technical problems and concerns
  • Responsible for new internal team member set ups (hardware and software)
  • Responsible for internal team member decommissions (hardware and software)

REQUIREMENTS

  • Strong attention to detail
  • Excellent problem solving skills with a strong desire for constant challenge.
  • Willingness to go above and beyond the expected duties and obligations for the improvement of Springthrough and its team members
  • Ability to work well in a team environment and supporting team members on a day to day basis to help us succeed and achieve goals
  • A strong desire to see Springthrough grow and to be an integral part of that growth
  • Knowledge of Microsoft Office Suite
  • Ability to foster a culture of integrity, respect, passion, responsibility, accountability, action, and learning
  • Minimum of 2 years experience in an IT role

EDUCATION

  • Bachelor’s degree

OVERVIEW

Supports the IT services team as a main contact for customer support while providing desktop support for Springthrough clients. Works efficiently and effectively with other team members to deliver the best results and improve time on client support tickets. Is well organized and can communicate professionally with team members, clients, and vendors to accomplish goals.

DUTIES ANDRESPONSIBILITIES

  • Meet with team members to discuss and resolve client related issues.
  • Answer incoming phone calls and take appropriate action to resolve client issues.
  • Provide documentation on a multi-platform/multi-protocol environment.
  • Assigning tickets to team members based on Springthrough’s tiered structure within the appropriate SLA guidelines.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Monitoring workstations and servers for clients
  • Installing, troubleshooting, and maintaining hardware including, but not limited to:
    • Workstations or mobile hardware
    • Firewalls/Switches/Wireless devices
    • Computer Peripherals
  • Installing, troubleshooting, and maintaining various software components including, but not limited to:
    • Microsoft desktop operating systems
    • Enterprise antic-virus software
    • Enterprise backup software
  • Monitor resource schedules to ensure prompt time entry on service request.
  • Participate in on call rotation for nights and weekends.
  • Tickets should be resolved or escalated in 15 – 30 minutes.

    KNOWLEDGE, SKILLS, AND/OR ABILITES REQUIRED:

    • Experience in both server and desktop hardware is required.
    • Excellent problem-solving skills and conviction to following best practices.
    • Technical awareness: ability to match resources to technical issues appropriately.
    • Understanding of support tools, techniques, and how technology is used to provide IT services.
    • Ability to multi-task and adapt to changes quickly
    • Self-motivated with the ability to work in a fast-moving environment.
    • Minimum billable hours requirement: 30/week
    • 1+years of experience

    OVERVIEW

    Participate in the full life-cycle duties to bring clients projects to completion all the while exceeding their expectations.  Strong in C# using various Microsoft platform technologies including C#/.Net, HTML, CSS, various frontend frameworks, and SQL.  Responsible for the development, testing, documentation, implementation and support while using best practices for application development.

     DUTIES AND RESPONSIBILITIES

    • Develop and maintain websites for our clients.
    • Own the full application cycle: code, test, document, install and support.
    • Analyze and formulate a plan, using structured analysis and design.
    • Work and communicate with team members to develop new solutions from design through implementation.
    • Solid knowledge using Microsoft SQL Server and relational database tools, SQL, and ETL.
    • Strong front end development skills preferred with experience using JQuery, MVC, Javascript, CSS, Angular, and other front-end frameworks.
    • Ability to understand goals and requirements and translate them into working solutions within budget and deadlines.
    • Customer deadlines are key and sometimes require work outside normal business hours (8 am – 5 pm). You are willing and able to flex your schedule to meet needs.
    • Direct communication with the customer is expected mostly via email and phone.
    • Ability to estimate own work accurately and communicate issues quickly and often.
    • Some travel to customer sites is required and expected.

     REQUIREMENTS

    • Excellent problem-solving skills with a strong desire for constant challenge.
    • Ability to work well in a team environment.
    • Self-motivation and a thirst for learning new technologies and tools.
    • Good communication skills when articulating abstract concepts.
    • Great understanding of a wide range of technologies.
    • Excellent with C# and .NET software development.
    • Excellent with SQL Server.
    • Excellent with using Microsoft based development tools such as Visual Studio.
    • Great understanding of software UI/UX design implementation.
    • Minimum billable hours requirement: 35/week
    • 3+ years of development experience.
    • Ability to promote a positive work environment
    • Ability to foster a culture of integrity, respect, passion, responsibility, accountability, action and learning.

    EDUCATION

    • Bachelor’s degree
    • Additional developer certifications desired
    Josh, Delivery Lead
    My favorite thing about Springthrough is how hard the people here, from management on down, work to make clients happy.
    Be Josh's Co-Worker
    Eric, VP of Architect
    My favorite thing about working at Springthrough is the great team and solid Magic the Gathering games at lunch.
    Join Eric for a Magic Game
    Kevin, Senior Developer
    One of my favorite things about working at Springthrough is flex scheduling, which makes it easy to make it to appointments, school events, etc., and make up the time later.
    Work With Kevin

    ARE YOU READY TO JOIN SPRINGTHROUGH?

    Contact Us